IT support for businesses in Upper Austria and Salzburg

In most businesses under fifty staff there is no IT department. There is somebody who “knows a bit about computers” — and who actually has another job to do. As long as nothing happens, that works. It shows the moment the office printer stops while quotes have to go out, or when a program the whole company depends on refuses to start after a Windows update. That is the gap we close: you get a number, an email address and one contact who knows how your technology is put together.

What goes wrong in small businesses without their own IT

• Nobody is responsible — every fault starts with somebody looking for a number.
• Updates run uncontrolled or not at all, and one day a program stops starting.
• New staff wait days for a workstation that is ready to use.
• Nobody can say which devices, licences and accounts actually exist.

What we take on for small businesses

• Workstations: setup, updates, software, printers, user accounts
• Servers and network: monitoring, maintenance, fault clearing
• Email and Microsoft 365: mailboxes, Teams, OneDrive, permissions
• Backups: daily, monitored, with a restore that has actually been tested
• Procurement: devices and licences that fit the business, without over-buying
• Documentation: a current overview of every device, account and contract

How we start

1. 01

   Take stock

   We look at what is there: devices, servers, accounts, backups, contracts. The result is a list that usually did not exist before — including the parts that worry us.

2. 02

   Set up access and monitoring

   We set up secured remote access and connect servers and workstations to monitoring. From then on we see disk space, load and errors before the business notices them.

3. 03

   Run it

   You get in touch in one place, we handle it. Updates and backups run in the background; once a quarter we talk about what is coming up.

What IT support actually covers

IT support means that somebody is responsible for your computers, your network, your programs and your data working in daily use, before anything catches fire. With us that covers the workstations with updates, user accounts and software, the server and its monitoring, the email mailboxes, printers and scanners, access for staff working from home, and the backup. It also covers what is easily forgotten: a current list of all devices, licences and logins, so that your technology does not depend on what one person happens to know. It does not cover things no business needs just because they sound good. We do not upgrade anything your size does not call for, and we do not sell packages whose contents you would never use.

EDV support person: your fixed contact for technology

An EDV support person (in Austria: EDV-Betreuer) is the one responsible for your business’s technology without being on your payroll. They know your devices, programs and logins, keep them up to date and are the first call when something does not work. At WVM-IT that is Florin Feier from Lenzing in person, so you do not speak to a changing hotline but to the one who knows your environment. For tasks beyond his own scope he works with partners. What such a person does comes down to three things: maintain preventively (updates, backup, monitoring), help when something fails, and advise on purchases. Maintenance is only the first part. Whoever only has updates installed and cannot ask anyone else has IT maintenance, but not yet a support person. Ongoing support for your business in Upper Austria and Salzburg starts at €29 per workstation and month.

An ordinary month of support

Most of it happens unseen. In the background the devices report disk space, errors and missing updates; we install these outside your working hours and check the next morning that everything starts cleanly. The backup runs daily, we check its result, and from time to time a restore is actually tried out. Then come the small occasions: a new colleague needs an account, somebody forgot a password, the printer cannot find the network any more. We usually deal with these by remote support while you carry on working. Once a quarter we talk briefly about what is coming up, such as a device nearing the end of its life or a licence about to expire.

How to reach us: phone, WhatsApp, email, remote support

You have four routes and use whichever suits the moment. On the phone you explain in two sentences what is not working. On WhatsApp you send a photo of the error message, which saves any description. By email you can send matters that are not urgent or that you want to be able to reread. And when it is needed we connect to your computer by remote support, so you can watch on screen what we do. We do not promise a fixed time for a fix, because it depends on the fault. What we do promise is a reply: we get back to you on working days within 24 hours. There is no round-the-clock on-call service.

The price picture at a glance

The prices are kept simple and all appear on the pricing page. Ongoing support costs €29 per workstation and month, a managed server €89 per month, monitored backup €49 per month. If you need help outside the support, remote work costs €95 per hour and an on-site visit €120 per hour plus travel. One-off setups have fixed prices: setting up a workstation costs €190, setting up Microsoft 365 costs €290. All figures are guide prices, net plus VAT. Which items are relevant for your business at all, we clarify in the first conversation, and the cost calculator shows the sum with your own figures.

IT support for small businesses

Whoever works alone or with a few people rarely has time for technology and even more rarely somebody to ask. Typical are computers that everybody has set up differently, a wifi network that someone once put together, a router still on its factory password, and a backup on a USB drive sitting in the same cupboard as the computer. When something fails, work stops, and finding the right person costs more time than the repair. We support small businesses up to about twenty workstations, from the one-person business to an office with two sites. You get fixed contacts, documentation and the knowledge that somebody is watching. With very few devices we would rather bill by the hour if that is cheaper.

IT support for trades businesses

Trades businesses have different worries from an office, even though the technology is the same. The owner writes quotes in the evening on a laptop, an employee photographs the job site with a phone, the office clerk does invoices and payroll papers, and everything has to fit together. The typical problems: job emails land in spam, the trade software only runs on one old computer, phones and laptops reach the company network in different ways, and nobody knows where the photos of the last job are. This everyday life suits us because most of it works remotely and nobody has to wait a whole morning. Where a device must be replaced or a cable pulled, we come by within our service area.

Law firms, practices and retail

In law firms, medical practices and small shops the day hangs on a few programs: practice software, appointment book, till, stock control. When one of them fails, customers and patients notice at once. What counts here is a reliable backup, a network that is not too open, and a clear permissions scheme: who may see which folders, who may install a program? Practices and firms also handle sensitive data, which is why we grant access sparingly and traceably. In retail it is often the till, the label printer and the network between shop and stockroom. We look at the routines before we change anything, and we work outside opening hours when an intervention could disturb the business.

One-off help instead of support: when no contract is needed

Not everybody needs ongoing support. If you only want a new PC set up, a router replaced or a printer made to work, a single task serves you better. For that there are the setup pages with a fixed price, for example for a workstation, the network or Microsoft 365. And for anything that does not fit a package there is IT help without a contract, billed by the hour. Neither is a first step towards a subscription. Only when such occasions pile up and you notice you keep calling us does the move to ongoing support pay off. We will tell you when that point is reached, and also when it is not.

Contract and termination

Support runs from quarter to quarter. You can cancel with one month’s notice to the end of a quarter, without giving a reason and without a penalty. We keep the commitment short on purpose, because support you cannot leave would not say much for its quality. When the cooperation ends we hand over all accounts, passwords and the documentation in full and build in nothing that only we can operate. The start is non-binding as well: first we talk, then we look at your technology, then you receive an offer with figures. Only after that do you decide whether to sign. Whoever steps out before that owes us nothing.

Data protection and Austria

Whoever supports a company’s IT inevitably sees data, including personal data. We handle it sparingly: we access only what the task needs, and only by agreement. Remote support runs over a secured connection that you can end at any time. The General Data Protection Regulation applies to businesses in Austria as in Germany, and where you need a data processing agreement we conclude one with you on request. Our base is in Lenzing, Upper Austria, we invoice under Austrian law, and your contact can be reached without working through a hotline. What we know about your business stays with us.

Service area: Austria first, then Germany

Our focus is Upper Austria, above all the Salzkammergut, the Attergau and the Vöcklabruck area, reachable from Lenzing in about an hour’s drive. In Salzburg we are also on site when needed, at dates we agree beforehand. By remote support we look after businesses across Austria, whether Vienna, Tyrol or Carinthia, because the location does not matter for the connection. We support Germany from a distance as well, with no on-site visits except by arrangement. How the journey is planned in each case is on the pages for the individual towns. Lenzing itself involves no travel, so there we bill only the hours.

What it costs

Ongoing support costs from €29 per workstation and month, a managed server from €89 per month, monitored backups from €49 per month. If you only need occasional help, that is €95 per hour; on-site work costs €120 per hour plus travel. All figures are guide prices, net plus VAT. Support runs from quarter to quarter, with one month’s notice to the end of a quarter. On site we work in Lenzing, Vöcklabruck, Gmunden, Salzburg and Linz, among other places, and by remote maintenance across Austria. Who stands behind this service is described on the About us page; examples of our work are under case studies.

Guide prices, net plus VAT. As of: October 2026 · All prices at a glance

What you will not get from us

• Runs from quarter to quarter — cancellable with one month’s notice to the end of a quarter.
• No systems you cannot leave: accounts and data belong to you.
• No hardware you don't need. We recommend what is necessary and say so when something isn't worth it.
• No round-the-clock on-call. Monitoring alerts at night and at weekends too, but alerts are handled Monday to Thursday from 7:30am to 9pm, Friday until 8:30pm, Saturday until 8pm; the emergency page explains what that means.

Frequently asked questions