How to reach us
WVM-IT can be reached by WhatsApp, phone, callback or email. Enquiries are answered within 24 hours on business days, and usually much faster during an acute outage.
Florin Feier, Owner · calls you back personally
Waldstraße 19/1, 4860 Lenzing · All prices public · Answer within 24 hours on working days
We serve businesses across Austria and Germany, mostly by remote support; an on-site visit is arranged in advance.
WhatsApp or the phone is the fastest way: one sentence about what is going on is enough. During an ongoing fault, two minutes on the phone save more time than any written description. If you cannot talk right now, leave your number and a keyword through the callback form.
The more precise the enquiry, the more concrete the first answer. Tell us briefly what this is about — an acute outage, ongoing support, a new website or a project on site — how many workstations or servers are affected and by when it has to run. Then our answer within 24 hours on working days already carries an order of magnitude instead of another question. Remote support is the normal case here, not a stopgap: remote support means that a technician reaches your computer or server over a secured connection instead of driving out — in a session you have approved, they see exactly what is on your screen, you watch every move and can stop at any time, and without a new approval nobody gets back onto the device. We come on site where hands are needed: cabling, installation, hardware replacement.
Availability
Monday to Thursday from 7:30am to 9pm, Friday until 8:30pm, Saturday until 8pm. Enquiries outside those hours are answered on the next working day.
In an acute outage, call rather than write: a phone call reaches us even when nobody is looking at the inbox. What to do in the first thirty minutes of an emergency is set out on the emergency page — and it applies before you have reached us.
| What it is about | When you hear from us |
|---|---|
| Enquiry by form, WhatsApp or email | On working days within 24 hours. |
| Phone call during an ongoing fault | Available Mon–Thu 7:30am–9pm, Fri until 8:30pm, Sat until 8pm |
| Acute outage, help by remote support | We usually start within minutes of the call. |
| A single problem by remote support | Usually solved the same day. |
| Enquiry outside our availability hours | On the next working day. |
| On-site visit | By appointment only. |
No round-the-clock standby: outside those hours leave a message and we get back to you on the next working day.
Company details
- Owner
- Florin Feier
- Phone
- +43 676 3808501
- support@wvm-it.tech
- Address
- Waldstraße 19/1, 4860 Lenzing
- Area served
- Austria and Germany. Our registered office is in Lenzing in the Vöcklabruck district, in the Salzkammergut region of Upper Austria – the A1 motorway junctions at Regau and Vöcklabruck are nearby. On-site visits are mostly in the Salzkammergut and the surrounding area; everything that can be done remotely we support regardless of location in either country.
We will get back to you within 24 hours on working days.
What happens next
- We read it and place it
- We come back with an assessment
- Only then do you decide
If it is urgent, call: +43 676 3808501
How to find us
WVM-IT
Waldstraße 19/1
4860 Lenzing
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Partnerships
Want to become our partner?
Whether tech, design, sales or a brand-new idea: if you think we'd be a good fit, drop us a line. We'll get back to you soon.