IT help by remote access across Austria — no contract, usually the same day
The fastest way
Back today from 7:30am · Mon–Thu 7:30am–9pm, Fri until 8:30pm, Sat until 8pm. You can send a message now; the reply comes on the next working day.
Call or send a WhatsApp message saying what is not working. One sentence is enough, a photo of the error message helps.
For a locked account, failed e-mail, or printer and PC problems, WVM-IT from Lenzing helps across Austria by remote access, Mon–Sat from 7:30am, at €95 per hour, usually the same day and without a contract. On site it costs €120 per hour plus travel, by appointment within roughly an hour's drive of Lenzing.
Complete tasks have a fixed price: a new workstation €190, Microsoft 365 set up €290 — for Microsoft 365 for a usual business of up to about fifteen mailboxes. Remote support applies across Austria and Germany, even if you have not booked anything else with us.
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What is broken?
Tap your problem. The guide (in German) tells you what you can check yourself right away; if that is not enough, call us.
Is an attack under way, or is the server down? IT emergency: the first 30 minutes →
Not every business needs ongoing IT support. Often it is a single problem: the printer has stopped printing, Outlook keeps asking for the password, the Wi-Fi in the meeting room drops out, or the computer takes ten minutes in the morning before the first program opens. Nobody has to sign a contract for that. You get in touch, we take a look and tell you beforehand whether we can help. It is billed by time at the hourly rate.
Where we help
By remote access we help across all of Austria, in all nine federal states, and in Germany: a call from Vienna, Graz or Innsbruck is just as welcome as one from Vöcklabruck. On site we come by appointment within roughly an hour's drive of Lenzing; the journey is set out on the pages of the individual towns.
What we help with most often
Most cases can be solved by remote access without anyone travelling. Where a task has a fixed price, it is shown on the card.
The printer will not print
Gone after a Windows update, jobs stuck in the queue, scanning to a folder no longer works. As long as the printer can be reached on the network, this is done remotely.
95 €/hr remoteE-mail or Outlook is not working
Outlook keeps asking for the password, mails stay in the outbox, the mailbox is full or an account is missing on the new phone. Usually a setting, rarely a defect.
95 €/hr remoteWi-Fi or internet keeps dropping
Some rooms without signal, dropouts in the afternoon, a device that no longer gets onto the network. We look at the router and access points and tell you whether a setting is enough or new hardware is needed.
95 €/hr remoteThe PC is slow
Long start-up, full disk, one program slowing everything down. We find the cause and tell you honestly whether cleaning up, upgrading or a new device is worth it.
95 €/hr remoteSet up or repair Microsoft 365
New licence, new employee, Teams or OneDrive not syncing. A single problem is billed by time, the complete set-up at a fixed price.
290 €A new PC or workstation
Unpacking the computer, setting up programs, accounts and printers, moving data from the old device — handed over ready to use, at a fixed price.
190 €How a single job works
- You get in touch by phone, WhatsApp or the form below and say in one sentence what is not working.
- We tell you beforehand whether we can help. If a specialist is the better address, we say that too.
- You approve the remote session, we fix the fault, and you see every step on your screen. It is billed by time at the hourly rate.
What remote support means
Remote support means that a technician reaches your computer or server over a secured connection instead of driving out — in a session you have approved, they see exactly what is on your screen, you watch every move and can stop at any time, and without a new approval nobody gets back onto the device. What a provider can and cannot see is explained in detail in our article on remote support (in German).
How a remote support session works at WVM-IT
- You get in touch by phone, WhatsApp or the form, and we tell you beforehand whether we can help by remote support.
- The session only starts with your approval: you confirm the connection or pass on a code.
- You watch every step on your screen and can stop the session at any time.
- When the session is closed, the access ends. Without a new approval nobody gets back onto the device.
What does the provider see during remote support? (in German) →
What a single job costs
Remote €95 per hour, on site €120 per hour plus travel. Completed tasks have fixed prices: setting up a workstation €190, Microsoft 365 set up €290, firewall and VPN €690. All prices net plus VAT.
Guide prices, net plus VAT. As of: October 2026 · The price list · Setup
If it happens more often
Anyone who needs help every month is often better off with ongoing support: it costs from €29 per workstation and month and includes updates and monitoring; how help with faults is handled is set out in the quote. With five workstations that is from €145 a month (without backup) — roughly as much as one and a half hours of one-off help. When which option pays off is shown in the comparison of support contract and hourly billing.
Frequently asked questions
Do I need a contract for you to help me?
No. One-off help is billed by time: remote €95 per hour, on site €120 per hour plus travel.
How quickly do I get help?
By remote access usually the same day. We can be reached Monday to Thursday from 7:30am to 9pm, Friday until 8:30pm, Saturday until 8pm; enquiries outside those hours are answered on the next working day.
Do you also help in Vienna, Graz, Innsbruck or Klagenfurt?
By remote access, yes: we help across all of Austria, including Vienna, Graz, Innsbruck and Klagenfurt, at the same prices (€95 per hour, Mon–Sat from 7:30am). We do not come on site there, only by appointment within roughly an hour's drive of Lenzing. If something has to be done on site, we tell you openly beforehand.
What happens if you cannot solve the problem?
We tell you beforehand whether we can help. If it turns out along the way that a manufacturer or a specialist is the better address, we say so openly and tell you the next step.
My PC is broken — will you come, and what does it cost?
Yes, we take on the troubleshooting: by remote access at €95 per hour as long as the computer still starts and is online, otherwise on site at €120 per hour plus travel (within roughly an hour's drive of Lenzing). After that we tell you honestly whether a repair pays off or a new device is better; we do not carry out workshop repairs. We set up the replacement device at the fixed price of €190, including the data transfer — more on the data transfer when changing devices is on a page of its own.
What does a new workstation or Microsoft 365 cost?
We set up a new workstation at a fixed price of €190 — computer, programs, accounts and printers. Microsoft 365 with e-mail, Teams and OneDrive costs €290 set up for a usual business of up to about fifteen mailboxes. Neither needs an ongoing contract.
Do you also help businesses in Germany?
Yes. Everything that can be done remotely we handle across Austria and Germany at the same prices. On site we come within roughly an hour's drive of Lenzing in Upper Austria.
We will get back to you within 24 hours on working days.
What happens next
- We read it and place it
- We come back with an assessment
- Only then do you decide
If it is urgent, call: +43 676 3808501